Your daily CHOC beauty products

How do I track my order?

As soon as your order ships from our warehouse, you’ll receive an email to confirm that it’s on its way. The email will contain a link to the shipping courier, so that you can track the status of the order. The courier will have the most up-to-date details of your delivery.

You may also login to your account on ChocFactory.com to track all of your orders.

My order hasn’t arrived on time

We’re sorry to hear this. If your order hasn’t arrived by the date given by your courier, please check your tracking information to see if it’s been held up along the way. Clicking the link from the email will show the most up-to-date status. The most common issues are incorrect addresses or customs fees, if you’re an international customer.

If your tracking hasn’t updated for 5 working days, please contact us and we’ll investigate with the courier.

If your order has been sent to Puerto Rico, Hawaii, US Virgin Islands or Guam, then please allow an additional 14 working days for your tracking to update before contacting us to investigate your order.

Note that international orders ship from the United States and are typically delivered 8 -14 business days once the order has been shipped. Once your order has left the warehouse, the courier will have the estimated delivery date through its tracking link, in your shipping email.

If your package stops moving at any point, don’t worry! It’s still on its way to you and is likely just clearing customs. Occasionally, there may be delays due to customs or weather events and this will be reflected in your tracking.

My order is missing

If your order has been marked as delivered, and you don’t have it, or has gone missing on its way to you, we’re truly sorry. Please contact us with your order number and we’ll investigate.

Are all CHOC products vegan and cruelty-free?

Yes. All of our products are vegan.
We’re fully committed to being cruelty free and this is a core value for CHOC.